Privacy

Who are we? 

QMSCS Pty Ltd trading as QMS Certification Services (QMS) is committed to the protection of business information privacy within the scope of applicable laws. This Privacy Policy sets out how we treat the business information that we collect, use and disclose. This policy does not relate to QMS employee’s or subcontractor’s personal information. This information is managed via a QMS personal privacy policy.

We may update this Privacy Policy from time to time. 

By using our website, or by providing any business information to us, you consent to the collection, use and disclosure of your business information as set out in this Privacy Policy.

How we collect your information

We may obtain information about you in the following ways:

When you visit our website

We, like many companies, automatically collect the following information:

  • Technical information including; the type of device you’re using, IP address, browser and operating system being used to connect your computer to the internet
  • User behaviour, for example we collect information about pages you visit and how you navigate the website, the length of visits to certain pages, products and services you viewed and searched for and referral sources
  • We collect and use your personal information by using cookies on our website. We’ve included more information on cookies below

Social Media

If you interact with us on our social media websites such as Facebook, Twitter or Linkedin, then we may obtain information about you, (for example, if you publically tag us in a photo). The information we receive will depend on your privacy settings for each social media platform.

Email

We may have information on hand such as your email address, name, country and city If you subscribe to our mailing list, perform an ecommerce transaction (if applicable) where you enter your email or willingly share your email address and details with us in any other way.

AdWords Remarketing Privacy Policy

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who have completed a task on our site, for example using the contact form to make an enquiry or making a purchase.

This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page.

What type of information is collected from you?

We may collect the following information:

  • Your name, job title and contact details (including postal address, email address and telephone number, your date of birth)
  • Information about your activities on our website, the device used on our website, preferences and interests, your IP address and geographical location
  • Your bank or credit card details. If you make a purchase, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions
  • Other information relevant to client surveys and/or offers

Use of ‘cookies’

Like many other websites, this website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. For example, we use cookies to store your country preference. This helps us to deliver a better more personalised service when you browse our website and improve our services.

It is possible to switch off cookies by setting your browser preferences. Here are a few articles that may help:

How and why is your information used?

Generally, we collect business information directly from you, such as:

  • when you submit information through our website;
  • in person;
  • in the course of us providing you with a requested product, service or benefit; or
  • when you have other dealings with us.

Why we collect, use and disclose business information

We will collect business information for the following purposes:

  • to establish and maintain your relationship with us;
  • to provide the products or services you have requested from us;
  • to answer any inquiry you make; and
  • to send notifications, reminders and relevant documentation.

We may also disclose your business information to third parties, such as subcontract auditors, who work with us in our business to provide, promote or improve the products or services you have requested or are interested in.

How we store and protect business information

We store business information in computer storage facilities, paper-based files and other records. In so doing, we have taken numerous steps to protect your business information from misuse, interference and loss, and unauthorised access, modification or disclosure.

Where we provide business information to third parties, we use contractual measures to protect this information.

Additionally, we take reasonable steps to destroy or permanently de-identify business information when we no longer need it.

The internet is not a secure method of transmitting information. Accordingly, other than where we use secure socket layer technology (SSL) to ensure information is securely transmitted and processed, we cannot and do not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.

Who has access to your information?

We do not sell or rent your information to third parties.

We do not share your information with third parties for marketing purposes.

However, we may disclose your information to third parties in order to achieve the other purposes set out in this policy. Third parties working on our behalf include: suppliers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process orders and send you mailings).

When we use these third parties, we disclose only the personal information that is necessary to deliver the services and we have a contract in place that requires them to keep your information secure and prevents them from using it for their own direct marketing purposes.

Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

How you can access your business information

We will take reasonable steps to make sure that the business information we collect, use or disclose is accurate, complete and up to date. If your business details change, or if you become aware that the details of a third party whose  details you have provided to us, such as an address or phone number, please contact us by email info@qms.com.au

We will promptly acknowledge and investigate any complaint about the way we manage business information.

How to contact us or make a complaint

If you have any questions about this Privacy Policy, if you wish to update information we hold about you or if you wish to make a complaint about our collection, use or disclosure of your business information under this Privacy Policy, please contact: info@qms.com.au

We will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations.