Who are we?
How we collect your information
We may obtain information about you in the following ways:
When you visit our website
We, like many companies, automatically collect the following information:
- Technical information including; the type of device you’re using, IP address, browser and operating system being used to connect your computer to the internet
- User behaviour, for example we collect information about pages you visit and how you navigate the website, the length of visits to certain pages, products and services you viewed and searched for and referral sources
- We collect and use your personal information by using cookies on our website. We’ve included more information on cookies below
If you interact with us on our social media websites such as Facebook, Twitter or Linkedin, then we may obtain information about you, (for example, if you publically tag us in a photo). The information we receive will depend on your privacy settings for each social media platform.
We may have information on hand such as your email address, name, country and city If you subscribe to our mailing list, perform an ecommerce transaction (if applicable) where you enter your email or willingly share your email address and details with us in any other way.
This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who have completed a task on our site, for example using the contact form to make an enquiry or making a purchase.
You can set preferences for how Google advertises to you using the Google Ad Preferences page.
What type of information is collected from you?
We may collect the following information:
- Your name, job title and contact details (including postal address, email address and telephone number, your date of birth)
- Information about your activities on our website, the device used on our website, preferences and interests, your IP address and geographical location
- Your bank or credit card details. If you make a purchase, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions
- Other information relevant to client surveys and/or offers
Use of ‘cookies’
It is possible to switch off cookies by setting your browser preferences. Here are a few articles that may help:
- Switching off cookies in chrome
- Switching off cookies in Internet explorer
- Switching off cookies in Firefox
- Please note, turning cookies of may result in a loss of functionality when using our website
How and why is your information used?
Generally, we collect business information directly from you, such as:
- when you submit information through our website;
- in person;
- in the course of us providing you with a requested product, service or benefit; or
- when you have other dealings with us.
Why we collect, use and disclose business information
We will collect business information for the following purposes:
- to establish and maintain your relationship with us;
- to provide the products or services you have requested from us;
- to answer any inquiry you make; and
- to send notifications, reminders and relevant documentation.
We may also disclose your business information to third parties, such as subcontract auditors, who work with us in our business to provide, promote or improve the products or services you have requested or are interested in.
How we store and protect business information
We store business information in computer storage facilities, paper-based files and other records. In so doing, we have taken numerous steps to protect your business information from misuse, interference and loss, and unauthorised access, modification or disclosure.
Where we provide business information to third parties, we use contractual measures to protect this information.
Additionally, we take reasonable steps to destroy or permanently de-identify business information when we no longer need it.
The internet is not a secure method of transmitting information. Accordingly, other than where we use secure socket layer technology (SSL) to ensure information is securely transmitted and processed, we cannot and do not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.
Who has access to your information?
We do not sell or rent your information to third parties.
We do not share your information with third parties for marketing purposes.
However, we may disclose your information to third parties in order to achieve the other purposes set out in this policy. Third parties working on our behalf include: suppliers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process orders and send you mailings).
When we use these third parties, we disclose only the personal information that is necessary to deliver the services and we have a contract in place that requires them to keep your information secure and prevents them from using it for their own direct marketing purposes.
Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
How you can access your business information
We will take reasonable steps to make sure that the business information we collect, use or disclose is accurate, complete and up to date. If your business details change, or if you become aware that the details of a third party whose details you have provided to us, such as an address or phone number, please contact us by email firstname.lastname@example.org
We will promptly acknowledge and investigate any complaint about the way we manage business information.
How to contact us or make a complaint
We will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations.