Quality Management

How your business benefits with ISO 9001

There are many benefits to your business when you certify to ISO 9001, including increasing profitability, reducing waste and improving relationships.

Rowan St Clair

ISO 9001 is an internationally recognised certification which demonstrates your businesses’ commitment to continually improving your processes, products and development.

While implementing a quality management system (QMS) can be a time-consuming process, once your team has adjusted and been trained in how to use the system, your business will reap the benefits for years to come.

Read on to see how ISO 9001 Certification can benefit your business, customers and employees.

What are the benefits of ISO 9001 certification to your business?

  • Becoming ISO 9001 certified means your business will always be seeking ways to improve the quality of your processes and product in order to grow your business.

There are numerous benefits of ISO 9001 Certification, some of the best being:

  • Your business will have clear and documented processes for standard operating procedures
  • Your product quality will improve as a result of a documented system for production and quality testing.
  • You will be able to apply for tenders for both small and large businesses, which in turn can have a direct impact on business growth
  • Your business will experience an increase in efficiency and productivity due to clear work processes
  • Due to improved efficiency, your business will see an increase in productivity and outputs

Your workplace will experience a streamlined and consistent approach to production, regardless of whether you deliver a product or service. You will be able to reduce costs while maximising outputs, placing your business in a fantastic position to grow.

Benefits of ISO 9001 to your customers

When it comes to ISO 9001 certification, consistently delivering quality service and products is key.

ISO 9001 certification puts significant value on improving the quality of your customer service.

Once your business has been ISO 9001 certified, you will have a clear workflow which leads to consistent delivery times and the improved quality of outputs. This leads to an overall increase in customer satisfaction and retention, as well as proving the opportunity to increase work with existing clients.

Your customer service team will have a clearly documented process for ensuring your existing customers are receiving the appropriate support, based on their needs and priorities that were identified in the development of the quality management system.

If your customers have complaints (which will inevitably occur in any business), your customer service team will have a standardised process for addressing and alleviating these concerns. This will not only improve your response times, but the consistency of conflict resolution.

Consistency is key, and is hugely beneficial for your customers. It will build your brand reputation and add to your customer’s positive experience with the business.

Benefits of ISO 9001 for employees

Your employees should be your number one priority – and ISO 9001 certification can do a world of good for your team.

When your business implements a consistent process for all workflows, your team will breathe a sigh of relief. There will no longer be questions around the “right way to do things” because it has been clearly documented. Onboarding new staff members will be a seamless process, and there will be minimal downtime for them to get up to speed.

Your team will have the ability to provide feedback on processes and potential improvements as part of your business’ dedication to continual improvement. Your management team will easily address any identified issues.

Another benefit of ISO 9001 certification is the clarity your team will have on roles and responsibilities. A core function of ISO 9001 is having clearly defined employee roles to help the business achieve overall goals. It also places responsibility on the senior management team to be a core part of the development and implementation of the quality management system – they will have a framework with an efficient management process to effectively manage the team.

Your team will also experience unparalleled support – whether that be from management, infrastructure, technology or training.

Becoming ISO 9001 certified will be one of the best things your business can possibly do to improve your customer service, quality of products and retention of staff. If your business is ready to certify to the ISO 9001 standard, get in touch with the QMS team today.

Ready for QMS to help you take the lead?