ISO 9001 Quality Management Systems
The advantages, disadvantages and requirements of the ISO 9000 series of International Standards are much talked about in business circles though they are not yet well understood, even after being around since 1987.
In the global market place organisations are now willing and able to buy and sell locally, nationally and internationally but how do they know, what assurance do they have, that when they deal with you, that your organisation 'can do what you say you can do'. Of course there is no substitute for direct experience with your organisation, yet this is not available to customers until after the contract has been signed and the first consignment delivered? It may be too late for them by then, so what options are left for your customer? The customer may ask others about you and get a jaundiced view, may come out and inspect your facilities which is very expensive or your customers may seek independent confirmation that you have a system in place which should enable you to perform as you say it can perform. This is the basis of 'Certification' to an ISO9000 International Standard.
Market Pressures.
Many customers, internationally and nationally, are now requesting and indeed requiring that suppliers achieve 'Certification', the term used for organisations meeting an ISO 9000 standard, to demonstrate that they 'can do what they say they can do'. Certification is achieved through an independent auditing process to assess the compliance of your organisations systems, called the Quality Management System, to the international standard most suitable to you, either ISO 9001, ISO 9002 or ISO 9003 by an independent accredited International Certification Body such as QMS Certification Services.
Following successful audit a 'Certificate of Approval' is issued by the Certification Body, this is the proof of 'Certification' to an ISO 9000 standard and is taken to provide a measure of assurance of your capability to meet the contractual requirements. Your organisation is then placed on a register of certified organisations available to customers throughout the world.
Following Certification you have proved to customers, employees and competitors alike that your claims to being an organisation committed to quality in its operations are justified and that you have a system in place which has the capability to perform as expected.
The advantages are not only external, internally the process of implementation and on-going maintenance of a Quality Management System often bring about improvements in operational effectiveness and the international standards have a built in continuous improvement methodology of incident investigation, taking corrective action to resolve the root cause of the problem, self audit and management review. Commonly quoted is a 10% increase in Return On Investment (ROI) for certified organisations over those not certified.
Following Certification you should immediately take time to capitalise on the effort expended by all of your personnel through rigorous marketing of your achievement and also to review your system with the aim of improvement to drive down cost and improve efficiency.
Some of the Benefits
The advantages of being an 'ISO 9000 APPROVED COMPANY' are many and varied, some of which are:
- Market differentiation and competitive advantage;
- Meeting basic tender requirements to be certified to an ISO9000 standard;
- Proven that your claim to quality commitment and operational quality are firmly based upon independent assessment and certification by QMS;
- Reduction of liability exposure;
- Safety system compatibility;
- Continuous improvement and cost efficiency;
- Improved organisational morale.
Certification pathway to ISO 9000
The pathway to Certification against the ISO 9000 series of International Standards.
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QMS is an Australian JAS-ANZ accredited third party International Certification Body which operates in Australia, Asia, Europe, and the Middle East.